FAQs

One of our users forgot their password; can you tell me what it is?

Click “Forgot Password” on the Reflexion log-in page and enter their email address.

Does Reflexion work if I have my mail hosted at my Internet Service Provider?

There are three deployment configurations of Reflexion.  First, if you have your own mail server, Reflexion is configured to accept mail for your domain and deliver it to the mail server, while accepting outbound mail from that static IP address.  If your mail is hosted at an ISP, we will process mail for your domains and deliver it to the ISP.  Your mail client should still pull mail from the existing incoming SMTP server.  For outbound, there are two options, first, you can add the static IP address of your network to Reflexion and simply change the outbound SMTP server to point through Reflexion.  If your IP Address is dynamic, you can also logon directly to the Reflexion using SSL under the Advanced Options in the Email Accounts page.

My ISP doesn’t allow outbound mail traffic on Port 25 except to their servers. What can I do?

This is somewhat common practice for ISPs, therefore, Reflexion has configured two additional ports, 2525 and 587.  You can change the outbound port by going to the Advanced Options in the Email Accounts page.

I do not see a Control Panel in the bottom of my message.

Reflexion will insert a Control Panel at the bottom of every message.  If you do not see a Control Panel, make sure it is turned on for your Account.  In some cases, the spammer may store the previous MX record and not rely on DNS to deliver mail to your domain.  If you have an Email server, you can set a firewall rule to only accept mail from the Reflexion servers.

How can I implement Reflexion in a completely transparent way with just the Quarantine Digest?

The best way to achieve transparency is to use Content Filtering, Quarantine only, and Send a Daily Summary of Quarantined messages to the user.  When sending mail outbound, any recipient the user sends a message to will automatically be added to their whitelist so any response will bypass the filter and be delivered to the Inbox despite the content of the message.